Frequently Asked Questions & Support

Learner Support

Resetting a Learner Password

(You may use ANY of the 3 methods provided)

On the Learner Login Page, Select the 3rd Option “I have taken part in Wavumbuzi before, but I do not remember my account details”

1. Security Question Method

Step 1: Enter the learner’s email address

Step 2: Select security question and answer (as provided by the learner) during registration

Step 3: Click ‘Reset Password’ to complete the reset

2. Email Reset Method

Step 1: Learner enters their registered email address on the login page

Step 2: Learner clicks the Reset Password button

Step 3: A password reset link is sent directly to the learner’s email inbox

The learner MUST have access to their registered email to use this method.

3. OTP (One-Time Pin) Method

Step 1: Learner must belong to your School i.e Approved and Verified

Step 2: Enter the learner’s email and set a new password

Step 3: Teacher Goes to: Go to Teacher Portal → My School → Learner Verification Codes to retrieve the OTP → Give OTP to the learner

Step 4: Learner enters the OTP code to complete the password reset

Highly Recommended

Contact your Regional Ambassador for further Support

Watch this guide for steps on how to register and update your profile

All challenges in Wavumbuzi Headquarters must be completed first. After that, any Quest can be selected. 

To complete a Quest, all challenge questions must be submitted. These may include multiple-choice, multi-select, and a final open-text question. Once a Quest has started, it must be completed before another Quest can be selected.

The Learner Leaderboard shows the top learners and schools and updates every 2 hours. Learners can access it by selecting the trophy icon at the bottom of the homepage. Teachers can access it through the Teacher Portal by going to Dashboard, then Leaderboard.

Weekly prizes are awarded to top Wavumbuzi learners. Winners are announced on the Wavumbuzi social media channels, and a Wavumbuzi Ambassador contacts them by email or phone to arrange prize delivery. 

At the end of the Challenge, top learners, teachers, and schools receive overall awards during the Wavumbuzi National Awards Ceremony. Top learners are then invited to join the Wavumbuzi Top Learners Mentorship Programme

For a learner to count as fully engaged, you will need a minimum of 40 submissions 

The Wavumbuzi Entrepreneurship Challenge works as follows:

  • Quests: Each Quest is a set of structured, practical challenges set in a specific industry or sector, such as AI, mechatronics, or trade, to broaden learners’ knowledge.
  • Pathways: Each Quest includes four Pathways, each built around a real entrepreneurship story.
  • Challenges: Each Pathway has six questions, including multiple-choice questions, where one correct answer is selected, and multi-select questions, where several correct answers are chosen.
  • The Final Pathway: The final Pathway in each Quest is an open-text business case, where learners apply what they have learned to develop a business idea. Submissions are peer reviewed, allowing learners to give and receive feedback.
  • Points: Each completed challenge earns points. Challenge formats include multiple-choice questions, multi-select questions, and open-text questions.

Learners can complete up to five peer reviews each day. This helps learners build new ideas by reviewing final challenge submissions from each Quest.

Clear review guidelines and guiding questions are provided to support fair and thoughtful evaluation of peer submissions.

Thoughtful, high-quality reviews earn points as follows:

  • 1st review: 20 points
  • 2nd review: 18 points
  • 3rd review: 16 points
  • 4th review: 14 points
  • 5th review: 12 points

Only high-quality reviews earn points. Careful reading and meaningful feedback help peers improve while strengthening each learner’s own learning journey.

The Learner Leaderboard gives an overview of the top learners and schools. The leaderboards update every 2 hours. Learners can access the leaderboard by clicking on the trophy at the bottom of the homepage.

Learners earn points for each submitted challenge, based on submission quality. After submitting a challenge, learners review and mark three peer submissions, earning additional points for accurate reviews. Points can also be earned through referrals, profile completion, and other platform activities. Each time points are earned, a notification appears in the Gameworld, and total points can be viewed in the learner profile. 

Both the Baseline and Post Surveys are available on the Wavumbuzi Learner Portal, also known as the Gameworld. 

  • Baseline Survey: Earn 300 points upon completion. 
  • Post Survey: Earn 500 points upon completion. 
  • Weekly Surveys: Earn 150 points for each completed survey. 

 

In order to earn a certificate, you need at least 2,000 points.

Steps for Learners to Download Certificate

For Learners

OPTION 1

  1. Log In to the Learner Portal: Navigate to the designated website and enter your login credentials.
  2. Access Your Profile: Once logged in, locate and click on the “Profile” tab.
  3. Locate the Certificate Download Button: Scroll down your profile page until you find the “Download” button associated with your certificate.
  4. Download Your Certificate: Click on the “Download” button to retrieve your certificate.

Your certificate will automatically download onto the device you are using (e.g., phone, laptop, or desktop).

OPTION 2

  1. Retrieve Certificate via Email: Log in to the valid email account where you will find an email from Wavumbuzi containing your certificate.
  2. Download Certificate from Email: Open the email and scroll down to find the attached certificate file. Download it to your device for safekeeping.

OPTION 3

Contact your teacher to download your certificate from their Teacher Portal.

Teachers can centrally download certificates for all students.

  1. Log In to the Teacher Portal: Access the designated website and enter your login credentials to enter the Teacher Portal.
  2. Select “My School” from the dropdown, then select “Participants.”
  3. After selecting Participants, click on “Student Report.”
  4. After selecting Student Report, a list of learner names will appear. Next to each learner, select the icon that looks like a file.
  5. The certificate will automatically download to the device you are using (e.g., phone, laptop, or desktop).
  6. Create a folder and save the certificates for onward transmission to the respective learners.

Teacher Support

Participating in the Wavumbuzi Entrepreneurship Challenge is free, but schools must have computer and internet access.

  1. Assign teacher champions who will drive Wavumbuzi in the respective Schools.
  2. Permit teacher champions to attend teacher training and onboarding sessions.
  3. Permit the learners and teacher champions to participate and give them access to computers with internet connectivity throughout the Challenge.
  4. Encourage the learners to participate in the Challenge.
  5. Recognise and award top-performing learners at the school level.
  6. Support the Wavumbuzi team during school visits.
  1. Mobilize learners to take part in the Wavumbuzi Entrepreneurship Challenge.
  2. Support learners to create email addresses, register, and verify their accounts for Challenge participation.
  3. Attend onboarding sessions and strengthen entrepreneurship and digital skills.
  4. Adhere to the Teacher Zero Tolerance Policy.
  5. Motivate the learners to actively engage.
  6. Conduct submission reviews through the teacher portal.
  7. Recognise top learners at the school level using Wavumbuzi-provided awards or school-led incentives.
  8. Schedule time and secure permission for learners to participate in the Challenge using the school’s computer labs.
  9. Earn rewards based on the points accumulated by supporting the learners as they participate in the Challenge.
  1. To register your school, go to the portals page
  2. Register> teacher registration.
  3. Complete all the required areas and submit.
  1. To register learners, go to the portals page
  2. Select register> learner registration
  3. Select whether the learner is a first-time or returning user.
  4. Refer to the learner user guide for detailed registration and login instructions.
  1. Log in to the Teacher Portal.
  2. To verify learners, go to My School Menu > Invitations > School Join Requests.
  3. Click the checkmark to approve learner requests.
  4. Click the white-and-black icon to open the page showing each learner’s email address and OTP code
    Alternatively, go to My School Menu, select Verification Codes.
  5. Share the OTP with the learner(s) or ask them to check their active email.
  6. The learners should enter the OTP on the Learners Portal for verification.
  7. The learner enters the OTP PIN.
  8. The learner selects Submit.
  9. Once verified, the learner can explore the Wavumbuzi Gameworld.

Click here to access a step-by-step breakdown of the OTP proces

Wavumbuzi partner schools are eligible for learner, teacher, and school prizes. Weekly incentives may include cash awards, electronics, trophies, hoodies, and other rewards.

Grand prizes are presented to the top-performing learners, teachers, and schools during the Wavumbuzi National Awards Ceremony.

Teachers can earn points through the following activities:

  • Wavumbuzi Headquarters Completion
    • 10 points per learner
  • Quest Completion
    • 30 points per quest per learner (excluding the Wavumbuzi HQ and Wavumbuzi Warm-Up Quests)
  • School Invitations
    • 100 points per accepted invite
  • Reviews
    • Good: 4 points
    • Okay: 2 points
    • Poor: 0 points

Teachers begin earning points only after joining the Challenge. New teachers qualify after verifying their email address, while returning teachers qualify from their first login. Activities completed before joining do not earn points.

Only review points count toward the school leaderboard. These points are awarded based on review quality: Good = 4 points, Okay = 2 points, and Poor = 0 points.

Learners can earn points in several ways throughout Wavumbuzi.

  1. Challenge submissions
    1. Multiple-choice questions earn 100 points when answered correctly on the first attempt, or 50 points on the second attempt.
    2. Multi-select questions earn 300 points when all correct answers are selected on the first attempt, or 150 points when all correct answers are selected on the second attempt.
    3. Each Quest ends with an open-ended text question of up to 150 words, worth up to 1,000 points based on submission quality.
  • To complete a Quest, learners must submit two peer reviews, assessing two other learners’ submissions. The system uses an algorithm to support fair scoring, with teacher evaluations weighted more heavily.
    • Points for these challenges are awarded based on submission quality.
    • To complete a Quest, learners must submit two peer reviews of other learners’ submissions. The online system uses an algorithm to support fair scoring, with teacher evaluations weighted more heavily.
    • Learners can earn extra points by completing up to five additional peer reviews per day.
  • Additional reviews are worth 20, 18, 16, 14, and 12 points respectively. Full points are awarded only for high-quality reviews.
  1. Referrals
  • Learners can earn referral points by inviting friends to Wavumbuzi. Both the learner and the invited friend earn points when the invited friend:
    • uses the referral code and verifies their email address (10 points);
    • completes their profile (50 points);
    • submits their first challenge question (40 points).
    • Uses the referral code and verifies their email address (10 points)
    • Completes their profile (50 points)
    • Submit their first challenge question (40 points)
  1. Activities
  • Learners also earn points for profile completion (200 points), avatar selection (20 points), baseline survey completion (300 points), end-line survey completion (500 points), and weekly survey completion (150 points each).

For a learner to count as fully engaged, they need a minimum of 40 submissions 

A quick way to track learner engagement: 

  1. Log into your Teacher Account
  2. Go to MY SCHOOL
  3. Click PARTICIPANTS 
  4. Select STUDENT REPORT 
  5. Scroll to the SUBMISSION column

In order to earn a certificate, teachers need at least 1,000 points.

Steps for teachers to download a certificate:  

OPTION 1

  1. Log In to the Teacher Portal: The teacher accesses the designated website and enters their login credentials to enter the Teacher Portal.
  2. Access Certificate Download Link: On the home page, the teacher locates the link that directs them to download the certificate. This is typically found at the top of the page.
  3. Click on the Download Link: The teacher clicks on the provided link to initiate the certificate download process.

The certificate will automatically download onto the device the teacher is using (e.g., phone, laptop, or desktop).

OPTION 2

  1. Retrieve Certificate via Email: The teacher logs in to their valid email address, where they will find an email from Wavumbuzi containing the certificate.
  2. Download Certificate from Email: The teacher opens the email and scrolls down to find the attached certificate file, then downloads it to their device for safekeeping.

Principal / School Lead Support

  1. Assign teacher champions who will drive Wavumbuzi in the respective Schools.
  2. Permit teacher champions to attend teacher training and onboarding sessions.
  3. Permit the learners and teacher champions to participate and give them access to computers with internet connectivity throughout the Challenge.
  4. Encourage the learners to participate in the Challenge.
  5. Recognise and award top-performing learners at the school level.
  6. Support the Wavumbuzi team during school visits.

Registration & Verification

A guide on how the registration process works can be found here

Technical support

You have rights over your data, including access, correction, deletion, and portability, which we respect. We’ll respond to any request within 30 days, free of charge.

Contact our WhatsApp support on +250789175239 in Rwanda and +254799021344  in Kenya.

OTP Support

  1. Log in to the Teacher Portal.
  2. To verify learners, go to My School Menu > Invitations > School Join Requests.
  3. Click the checkmark to approve learner requests.
  4. Click the white-and-black icon to open the page showing each learner’s email address and OTP code
    Alternatively, go to My School Menu, select Verification Codes.
  5. Share the OTP with the learner(s)
  6. The learners should enter the OTP on the Learners Portal for verification.
  7. The learner enters the OTP PIN.
  8. The learner selects Submit.
  9. Once verified, the learner can explore the Wavumbuzi Gameworld.

Click here to access a step-by-step breakdown of the OTP process

Points & Leaderboards

Learners earn points for each submitted challenge, based on submission quality. After submitting a challenge, learners review and mark three peer submissions, earning additional points for accurate reviews. Points can also be earned through referrals, profile completion, and other platform activities. Each time points are earned, a notification appears in the Gameworld, and total points can be viewed in the learner profile.

Teachers can earn points through the following activities:

  • Wavumbuzi Headquarters Completion
    • 10 points per learner
  • Quest Completion
    • 30 points per quest per learner (excluding the Wavumbuzi HQ and Wavumbuzi Warm-Up Quests)
  • School Invitations
    • 100 points per accepted invite
  • Reviews
    • Good: 4 points
    • Okay: 2 points
    • Poor: 0 points

Teachers begin earning points only after joining the Challenge. New teachers qualify after verifying their email address, while returning teachers qualify from their first login. Activities completed before joining do not earn points.

Only review points count toward the school leaderboard. These points are awarded based on review quality: Good = 4 points, Okay = 2 points, and Poor = 0 points.

Learners can earn points in several ways throughout Wavumbuzi.

  • Challenge submissions
    • Multiple-choice questions earn 100 points when answered correctly on the first attempt, or 50 points on the second attempt.
    • Multi-select questions earn 300 points when all correct answers are selected on the first attempt, or 150 points when all correct answers are selected on the second attempt.
    • Each Quest ends with an open-ended text question of up to 150 words, worth up to 1,000 points based on submission quality.
  • To complete a Quest, learners must submit two peer reviews, assessing two other learners’ submissions. The system uses an algorithm to support fair scoring, with teacher evaluations weighted more heavily.
    • Points for these challenges are awarded based on submission quality.
    • To complete a Quest, learners must submit two peer reviews of other learners’ submissions. The online system uses an algorithm to support fair scoring, with teacher evaluations weighted more heavily.
    • Learners can earn extra points by completing up to five additional peer reviews per day.
  • Additional reviews are worth 20, 18, 16, 14, and 12 points respectively. Full points are awarded only for high-quality reviews.
  • Referrals
    • Learners can earn referral points by inviting friends to Wavumbuzi. Both the learner and the invited friend earn points when the invited friend:
      • uses the referral code and verifies their email address (10 points);
      • completes their profile (50 points);
        submits their first challenge question (40 points).
      • Uses the referral code and verifies their email address (10 points)
      • Completes their profile (50 points)
      • Submit their first challenge question (40 points)
  • Activities
    • Learners also earn points for profile completion (200 points), avatar selection (20 points), baseline survey completion (300 points), end-line survey completion (500 points), and weekly survey completion (150 points each).

Incentives & Prizes

Weekly prizes are available for top Wavumbuzi learners. Winners are announced on Wavumbuzi social media channels, and a Wavumbuzi Ambassador contacts them by email or phone to arrange prize delivery.

Overall prizes are also awarded to top learners, teachers, and schools during the Wavumbuzi National Awards Ceremony.
Top learners also join the Wavumbuzi Top Learners Mentorship Programme.

Wavumbuzi partner schools are eligible for learner, teacher, and school prizes. Weekly incentives may include cash awards, electronics, trophies, hoodies, and other rewards.

Grand prizes are presented to the top-performing learners, teachers, and schools during the Wavumbuzi National Awards Ceremony.